Frequently Asked Questions
Everything you need to know about Lash products and services.
How long do Lash extensions typically last?
With proper care, our lash extensions can last between 4 to 6 weeks. However, we recommend a refill every 2 to 3 weeks to maintain a full and voluminous appearance.
Are your products cruelty-free and vegan?
Yes, Lash is committed to ethical beauty. All of our synthetic lashes and adhesive formulas are 100% cruelty-free and vegan-friendly.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on lashes that have been removed from their original packaging.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.